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Market Research

From leading-edge custom online communities and panels for today’s tech-savvy consumers that help you connect with your customers in new more relevant ways to questionnaire design to survey programming to data crunching & reporting, we offer a full menu of market research services and deliver with top notch quality.

We are known for innovation, leading-edge technical solutions and excellence in customer service and product delivery.

Our belief is that marketing research must be as fast-moving, dynamic and ever changing as is today’s consumer-centric tech-world: it is important to embrace new consumer technologies and include them as tools and methodologies so that we can reach people and communicate with them in new and more relevant ways leading to better insights and understandings.

Please choose the area you are interested in below or contact us and we will help you pick methodology and bundle the services you need.

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Quantitative

Looking to conduct an online survey or quantitative research project? Have a quantitative research idea but not sure of the best approach for executing it?  No worries we have the expertise to help you choose the proper execution and can assist from design and implementation through fielding, data delivery, reporting and analysis.

Our quantitative research services include a full range of services and applications:

Qualitative

Focus groups, friendship groups, in-depth interviews, ad/concept testing, pilot/movie testing, immersions, usability testing, discussion boards, insight communities, in-home, in-person, or online.

Whether you have a precise idea of the type of project you’d like to do or need assistance solidifying it and choosing the best approach, we work closely with you and keep you up-to-date throughout to ensure the best outcome & quality participants. We utilise creative approaches and take advantage of the latest technologies to ensure your research project delivers the insight you need.

Questionnaire Design

Have an online survey project in mind but aren’t sure where to start or do not have the time do it on your own? 

 

APPROACH

Our highly experienced questionnaire design team will work closely with you to ensure we have a deep understanding of your research topic and overall project objectives before starting in on your survey design.  We do not use a cookie cutter approach, we look at your project with fresh eyes and will design it in a way that delivers you the best possible insights while keeping the survey fun and engaging for participants.

OUR SMART SURVEY DESIGN PROCESS

 Step 1: Project Kick off Call Discussion

A brief information gathering session where we work closely with you to understand your key research objectives, target consumers and any special criteria or requirements

Step 2: “Smart” Questionnaire Design Phase

Our team of highly experienced consumer insights analysts will start fleshing out your survey design based on your requirements keeping in mind overall user experience and the latest survey question type technologies to ensure your survey delivers the best insights possible while keeping participants highly engaged.

 Step 3: Survey Review

Once we have completed the initial survey design phase, we will send it over to you to ensure you have a final say before moving to the survey programming phase.  

Step 4: Survey Programming

After you have reviewed and approved your surveys, the next step in the process is to start in on the Survey Programming Phase

Survey Programming

Our team of advanced survey programmers have programming in the online and mobile space since the beginning. 

ADVANCED SURVEY PROGRAMMING TECHNIQUES

  • Complex survey logic capabilities

    • Skips, rotations, branching patterns

    • Piping prior question responses 

    • Random attribute presentation

    • Random block rotations of question/concept groups, etc. 

    • Algebraic logic 

    • Comprehensive Boolean skip and branching logic 

    • Hidden skip logic, variable piping, etc. 

    • Random or systematic rotation 

    • Single-response and multiple-response controls 

    • Range/mathematical checks

  • Quality Controls

    • Error trapping and forced answering 

    • Digital Fingerprinting 

    • IP Checks 

    • Straightlining Prevention 

    • Human Review 

    • Prevent backing up/skipping 

    • Honeypot 

    • Captcha 

    • Social Media Account Verification

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Tabulation & Coding

Finished fielding your online survey and ready to crunch the data?  Our data tabulation & coding team is here to help!  We offer a range of data processing services to meet your specific research needs in data processing. 

You can count on our data processing services to be:

FAST

It’s never been more important to get your data back fast so you can make the key decisions you need for your brand or business.  We have an extremely fast turnaround time even on complex tabbing and coding situations.

RELIABLE

The business decisions you make are extremely important and can have big cost implications for your brand or business.  We have extremely thorough data processing QA procedures to ensure you make the right decisions.  All data processing work is manually checked by a minimum of 2 research analysts to ensure you data is free of error.

LOW COST

Don’t settle for expensive, low quality data processing work.  Our tabulation and coding costs are very competitive and our data quality track QA process and quality standards are unbeatable.

ADVANCED & CUSTOM

Sometimes you may have a project that requires very complex tables, coding and processing.  Our research analysts are experts in producing and checking highly complex tab-sets, concept banners, and coding requests.

CROSS TABULATION

  • Simple and complex nested cross tabulations

  • Calculate base counts and frequencies 

  • Stub and banner tables, row and column percents, marginals 

  • Sample balancing and weighting

  • Full banner tabulation of all complexities 

  • Special cross-tabs 

  • Concept banners/complex summary banners

  • Full stub/question processing, nets (i.e. top-2 box) netting of rows and horizontal and vertical percentage

  • Statistical testing, including t-test, z-test, ANOVA and Chi-Square, confidence intervals

  • Weighting (banner points or entire data set), sorting, etc.

  • Output Formats: Microsoft Word, RTF, Excel, HTML, PowerPoint (Charts), XML, Triple-S, ASCII, and more

OPEN-END CODING

  • Verbatim

  • Open-end Coding/code structure development 

  • Other lists coded 

  • Word clouds 

  • Text Analytics

Report & Analysis

Our Marketing Research Reporting & Analysis services, are fast, low-cost, and deliver visually appealing and engaging results.

We recognise that marketing research efforts must be governed by decision-making needs concerning marketing and communication strategies and will work closely with you to make sure we understand your exact goals and objectives and tailor our reporting and analysis accordingly.

Analysis is directed at extracting pertinent information from the data; reporting focuses on major findings essential for the crucial marketing decisions facing management.

Whether your project is quantitative or qualitative in nature, we help your data come to life through innovative storytelling and a creative design process to ensure you get the best possible insights in a format that is easy to digest and fun to look at.

OUR REPORTING & ANALYSIS FORMULA

Lightning Fast Delivery

We know you need your data back fast to help you make your important decisions as quickly as possible. Our research analysts start planning the research and analysis phase as soon as your project is initiated and start in on analysis planning the minute that data collection begins. The result is you get the data in your hands quicker to help you make your important brand or business decisions faster.

Highest Standards in Data Quality

Don’t let poor data quality hurt your business decisions. Many marketing research companies out there have poor data quality checks and procedures. This is unacceptable. We set the highest possible standard in data quality and take special care to ensure your data is accurate. All reporting data is checked several times by multiple experienced research analysts to ensure your data is free of error.

Excellence in Service

We don’t want you to have to wonder what’s happening with your project. We are in constant communication with you throughout your project’s life cycle and keep you updated on progress throughout the process so you know exactly where your project is at and when you can expect your report.

Innovative Design Process

We know you want to get the answers you need without a lot of nonsense and in a format that is visually pleasing and easy to digest. We look at your project data with fresh eyes and take a creative design approach to the reporting and analysis process. We include images and custom graphics and charts along with video where appropriate to help the data tell its story—data doesn’t have to be boring

ANALYTICAL TOOLS AND CAPABILITIES

We translate statistical analyses into clear, easily understood graphical presentations.

 

Several statistical tests and multivariate statistical procedures may be employed as needed during the course of analysis including cluster analysis, inter-dependence analyses such as correspondence analysis, breakouts of the data, and dependence methods such as correlations and multiple regressions as applicable to explore such things as drivers of channel choice, etc.  The major analytical tools are discussed below.

  • Consumer Segmentation

  • Perceptual Mapping

  • Derived Importance Analysis

  • Conjoint Analysis

  • Gap Analysis

  • Quadrant Analysis

  • Tabular Statistical Analyses

  • Brand Elasticity Analysis

  • Price Elasticity Analysis

  • Match brand style guide or template

  • Slick infographic style reporting

  • Infographic Development

  • Custom Reporting Services (for PR/Marketing Campaigns)

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